Error 3 or Error 1603: "There was a problem installing Flash Player"

What is happening

When installing QuickBooks, one of the following errors can occur:

  • Error 3: There was a problem installing Flash Player.
  • Error 1603: There was a problem installing Flash Player.
Detailed Instructions

If you received the 1603 error listed in the title, proceed to the next section of this document to resolve it.

If you received a different 1603 error, click the link below that best fits your issue:


To resolve the issue, "There was a problem installing Flash Player":

Important:
These troubleshooting steps may help resolve your issue. 3 1603 flash .net .net .net netframework error, . They focus on the Windows operating system, which is not an Intuit product. 3 1603 flash .net .net .net netframework error, . Intuit recommends if you are not comfortable doing these steps on your own, you can find expert assistance by consulting your computer's manufacturer or a Windows expert. 3 1603 flash .net .net .net netframework error, . If the difficulty persists after performing these steps, contact your computer's manufacturer, Adobe support or Microsoft.

  1. Verify that Adobe (or Macromedia) Flash Player is installed:
    • Click the Windows Start button and choose Control Panel.
      • Microsoft Windows Vista: Click Programs and then Programs and Features.
      • Microsoft Windows XP: Double-click Add or Remove Programs.
    • Scan the list and check if either the Adobe Flash Player 8 or 9 or the Macromedia Flash Player 8 is installed.
    • If either is listed, skip to step 3.

  2. If Adobe Flash Player 8 or 9 isn't listed, install Adobe Flash Player 9:
    • Refer to Adobe's website ( http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_14266&sliceId=2) for a list of Flash Player versions available for download.
    • Click Flash Player 9 to download to the Desktop and click Save.
    • Click the Save in drop-down arrow and then click Desktop.
    • Click the Create New Folder icon and name the folder Flash 9.
    • Double-click the Flash 9 folder and click Save.
    • Click Open Folder and double-click the fp9_archive.zip file.
    • Click Extract and double-click the Flash 9 folder created in step 2d.
    • Click Extract and close the WinZip or Extraction Wizard window after the extraction is complete.
    • From the Desktop double-click Flash fp9_archive folder and double-click 9r124.
    • Double-click flashplayer9r124_winax.exe to install.

  3. Uninsall Adobe Flash player:
    • Click the Windows Start button and choose Control Panel.
      • Microsoft Windows Vista: Click Programs and then Programs and Features.
      • Microsoft Windows XP: Double-click Add or Remove Programs.
    • Select Adobe Flash Player.
    • Click the Remove button.
    • Once Adobe Flash Player is uninstalled, try to install QuickBooks again.

QuickBooks 2005 only: Cannot install Flash Player 7
Refer to Error 1603: Cannot install Flash Player 7.


Unknown Error 1603

If you are not sure what Error 1603 you received, refer to Error 1603 for a list of Error 1603 error messages.


Microsoft error messages:

Note: The following errors are Microsoft .NET issues. 3 1603 flash .net .net .net netframework error, . They are not caused by QuickBooks. 3 1603 flash .net .net .net netframework error, . The .NET Framework is an integral part of Windows operating systems and QuickBooks relies on the stability of operating system components. 3 1603 flash .net .net .net netframework error, . To the extent there are problems with .NET or any other system component, we do our best to troubleshoot the issue, but it may be outside of our control.

  1. If you receive the Windows Installer error: Error 1603: "The update installer has encountered an internal error" and/or "Unable to Apply Patch" when installing QuickBooks product update, refer to Error 1603: "The update installer has encountered an internal error" and/or "Unable to Apply Patch" when installing QuickBooks product update.
  2. If you receive the Error 1603: "There was a problem installing Microsoft .NET Framework 1.1 Service Pack 1" while installing QuickBooks, refer to Error 1603 when installing QuickBooks.
  3. If you receive a Microsoft Windows Installer 3.1 error message, refer to Microsoft Support KB 893803 (http://support.microsoft.com/kb/893803) knowledge base article.
  4. If you receive Error: 1603 when installing Microsoft .Net Framework 2.0, refer to Microsoft Support KB 923100 (http://support.microsoft.com/kb/923100/en-us) knowledge base article.

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If this solution does not resolve the issue, you can read discussions and post messages and questions relating to your issue on the Intuit QuickBooks Community site. 3 1603 flash .net .net .net netframework error, . You can also review other available QuickBooks support options for additional guidance.


Note: The quickbooks.msi installer will not work in a QuickBooks Trial version.

KB ID# b567b4f8
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11/7/2009 1:47:27 AM