Error 3 or Error 1603: "There was a problem installing Flash Player"
What is happening

When trying to install QuickBooks 2008, 2007, or 2006, or QuickBooks Enterprise Solutions 8.0, 7.0, or 6.0, one of the following errors can occur:

  • Error 3: There was a problem installing Flash Player.
  • Error 1603: There was a problem installing Flash Player.
Detailed Instructions

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To resolve the issue listed in the title, install QuickBooks while preventing a check for third-party applications:

  1. QuickBooks uses certain non-Intuit programs that work with your existing operating system. Perform a check for Adobe (or Macromedia) Flash Player in Add/Remove Programs before installing or reinstalling QuickBooks.
    • Click the Windows Start button and select Control Panel.
      • Microsoft Windows Vista: Select Programs and select Programs and Features.
      • Microsoft Windows XP: Double-click Add or Remove Programs.
    • Scan the list, to check if either the Adobe Flash Player 8 or 9, or the Macromedia Flash Player 8 is installed.
    • If either are displayed, skip to step 3.

  2. If Adobe Flash Player 8 or 9 does not display, install Adobe Flash Player 9:
    • Refer to Adobe's Web site (http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_14266&sliceId=1).
    • Click Flash Player 9 to download to the Desktop and click Save.
    • Click the Save in drop-down arrow and click Desktop.
    • Click the Create New Folder icon and name the folder Flash 9.
    • Double-click the Flash 9 folder and click Save.
    • Click Open Folder and double-click the fp9_archive.zip file.
    • Click Extract and double-click the Flash 9 folder created in step 2d.
    • Click Extract and close the WinZip window after the extraction has completed.
    • From the Desktop double-click Flash fp9_archive folder and double-click 9r124.
    • Double-click flashplayer9r124_winax.exe to install.

  3. Install or reinstall QuickBooks using the quickbooks.msi installer:

    If the solution above does not resolve your issue, you can also post a question, read discussions from other users like you, or post messages relating to your issue on the Intuit QuickBooks Community site.

    If you are still having difficulty after referencing all of our free support resources, please contact our Technical Support staff for one-on-one telephone support.


QuickBooks 2005 Cannot install Flash Player 7 and download Flash Player 7:

If you are running QuickBooks Pro 2005, Premier 2005, or QuickBooks Enterprise Solutions 5.0 and you receive Error 1603: Cannot install Flash Player 7, please refer to Error 1603: Cannot install Flash Player 7.


Unknown Error 1603

If you are not sure what Error 1603 you received, please refer to Error 1603 for a list of Error 1603 error messages.


Microsoft Error Messages:

Note: The next four errors are Microsoft .NET issues. They are not caused by QuickBooks. The .NET Framework is an integral part of Windows operating systems today, and we rely on the stability of operating system components. To the extent there are problems with .NET or any other system component, we do our best to troubleshoot the issue, even though it may be outside of our control.

  1. If you receive the Windows Installer error: Error 1603: "The update installer has encountered an internal error" and/or "Unable to Apply Patch" when installing QuickBooks product update, please refer Error 1603: "The update installer has encountered an internal error" and/or "Unable to Apply Patch" when installing QuickBooks product update.
  2. If you receive the Error 1603: "There was a problem installing Microsoft .NET Framework 1.1 Service Pack 1" while installing QuickBooks, refer to Error 1603 when installing QuickBooks.
  3. If you receive a Microsoft Windows Installer 3.1 error message, refer to Microsoft Support KB 893803 (http://support.microsoft.com/kb/893803) knowledge base article.
  4. If you receive Error: 1603 when installing Microsoft .Net Framework 2.0, refer to Microsoft Support KB 923100 (http://support.microsoft.com/kb/923100/en-us) knowledge base article.

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Note: The quickbooks.msi installer will not work in a QuickBooks Trial version.

KB ID# b567b4f8
8/27/2008 9:57:41 PM
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